Go through all the extensions and disable them.
In the search bar, type in “chrome://extensions/” If You have Chrome extensions installed then you should try to disable the extensions in your browser and check if this fixes the problem. Certain extensions in your browser can interfere with the way Google Docs works such as loading files. Solution 3: Disable extensionsĪre you experiencing the Google Docs not loading files issue when using a browser with extensions active? There’s a possibility that this is what’s causing the problem. Once the clear cache and clear browsing data procedure has completed there’s a possibility that you will now be able to load Google Doc files.
Next to “Cookies and other site data” and “Cached images and files,” check the boxes. Click More tools and then Clear browsing data. Clearing the browser cache and cookies (Google Chrome Browser) Take note that this also deletes your browsing history. 
To fix this issue you should try to clear the cache and data of the supported browser you are using to improve browser performance. There are instances when the Google Docs will not load a file because of a corrupted browser data.
If you have a dual band router try to connect to the 5Ghz band instead of the 2.4 GHz band. 
This will allow the device to get a much stronger Wi-Fi signal and improve the internet connection speed.
Move the device closer to the router when you use Google Docs. This will allow the device to use the maximum internet bandwidth. Try to disconnect other devices connected to the Wi-Fi router while you use Google Docs. Here’s what you can do to avoid any possible internet issues. Reconnect your computer to the internet. Wait for a minute then plug your modem and router back into the power source. Unplug your Modem and Router from the power source. If you have an unstable internet connection then you can check if it is caused by your networking equipment by following these steps. The download and upload results in particular should be almost the same as what your are subscribing for from your internet service provider. In order for Google Docs to load files without any issues your download speed should be good. These results will determine if your active internet connection is good. Take note of the ping, download, and upload results.
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